Your shopping cart is empty!
cloud9.co.in promises to provide you with a best-in-class shopping experience at every step of the way. We assure you that all due precautions are taken so that your package reaches you intact. We take pride in delivering on time, every time!! If you have shopped with us earlier, we are of course confident that you already vouch for us!
Yes, we do ship internationally, the exact shipping charges are not mentioned on our website. For international shipping & bulk import /export orders, you may reach out to us via any of the following channels.
Email : firstname.lastname@example.org
Phone No : 0731-4071523
Shipment and Tracking Details
We will send you an email regarding the shipment of your order, as soon as the items are handed over to the Courier. These alert emails will contain the tracking number and courier companies website details along with expected date of delivery. You may also check the same on our order status page or by logging in to the My Account section on our site.Tracking numbers for orders shipped might take 24 business hours to become active on the courier websites.Visit the website of the logistics provider and enter the tracking number for your shipment details. Please find the list below.
cloud9.co.in ships all parcels as fully insured at no extra cost to customers. If courier company fails to deliver, you do not suffer any loss. In-transit risk is all ours. But cloud9.co.in will not be responsible for lost/stolen packages or any full or partial damages to the package after being left at customer's address by postal/courier agency.
Address Change Requests
Once an order is registered, you cannot make any alterations. However, address alteration requests may be accommodated within 12 hours of placing the order. You may send your alteration request to email@example.com and we will try our level best to do the needful.
Incorrect or Incomplete Address
Please note : some courier companies charge a penalty for incorrect shipping addresses, wherein the address and zip code do not match. The customer will, without exception, bear the cost of any such penalties and/or fees, not cloud9.co.in. Please make sure your shipping address is correct.In the event of a reshipment of the same order, customers will be responsible to pay re-shipping charges for the reshipment.
Time to Ship
We are proud to offer such shipping values to our customers, especially when paired with our fast delivery times. In most cases, your order will be processed within 48-72 hours of your placing it. You can expect to receive your order, on average, within 7-15 business days of placing the order. These are only indicative and approximate values, and items can be shipped earlier or later on case to case basis depending on availability of item and other factors like geographic location of delivery.
What if Any Delays?
Time to ship mentioned on our website against each item are indicative and approximate values only and some times due to situations beyond our control, delays may occur. No refund, returns, replacement & exchange will be entertained for this reason.However benefits such as some store credit to be used for future orders, free gift etc can be allowed on case to case basis.If, for any reason, there is going to be a delay in shipping because a item is out of stock or If there is an unusual delay in filling an order, we will notify you by e-mail. However any dates for delivery are approximate only and we are not liable for any delay in delivering your order or any part of it. We may choose to deliver your order in separate parts . In some cases we may offer to refund you for unfulfilled part of the order.If a shipment is lost in transit, we wait for 15 days and then reprocess/reship the order.
Custom Duties / Import Duties
VAT/Custom Taxes and Import Duties are not in our control. They vary according to the rules of different countries and must be paid directly by the buyer. VAT / Custom Taxes and Import Duties are not included in our ordering process, but may be charged to you by your government.International customers are responsible for any customs or duty fees levied by their country. We have no control over these charges and cannot predict where they will occur, as policies vary greatly from nation to nation.They are entirely your responsibility. The courier company may also charge some additional service charges over and above custom duty on case to case basis.
Billing Address and Shipping Address
Billing Address is the address where a customer gets his bills from the credit card company. Shipping address is the address where the customer wants to receive their shipment.
If you have any questions regarding shipment,dealings with this site& bulk import/export orders, please contact us at :
Phone No : 0731-4071523