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Compensation Policy :
In case of following shipped to the customer :
Pre-requisite Required to Carry out Compensation Procedure for above.
cloud9.co.in Will need a Confirmation of the Bed Size, color, any mistake from the Customer, With a Picture Of the item they have received.
cloud9.co.in will bear maximum to the extent of 40% of the product cost or Actual refund given to buyer, whichever is less. Proof of refund from Paypal has to be given.
Return will be accepted at Indian warehouse for full refund and we can compensate up to 25% of product cost as return shipping. Package received should be in original condition and packing.
In case of a Quality Issue as follows :
Return will be accepted at Indian warehouse for full refund . Return shipping cost to be bourne by buyer. Package received should be in original condition and packing.
In case of Shipping problems :
USA out side states like PR, HI, AK, MP & VI states as well as APO, FPO will be considered in REST OF WOLRD zone and will be sent by India Post.
If shipment comes in remote area, then remote area charges approximately Rs1377/- will be paid by client. Please check at your end before placing order for remote area.
Link for checking remote area is given below :
cloud9.co.in to Drop shippers
Payment : Conversion rates are finalised every 15 days and any payment done on the 16th day will be accepted on exchange rate which so ever is higher in Rupee Terms on or before the date.