Terms & Conditions

Compensation Policy :

In case of following shipped to the customer :

  1. Hole in item
  2. Thread missed in weaving
  3. Different Color thread in weaving
  4. Cut
  5. Stripe of color variation in fabric
  6. Irregular stitching
  7. Threads coming out of stitching
  8. Seam Puckering
  9. Unstitched/missing stitch
  10. Threads stuck
  11. Size variation
  12. Color variation (We suggest to ask for a physical color swatch from us)
  13. Package torn/ item too damaged
  14. No labels/wrong labels
  15. Wrong marking on inserts
  16. Insert marked wrongly

Pre-requisite Required to Carry out Compensation Procedure for above.

cloud9.co.in Will need a Confirmation of the Bed Size, color, any mistake from the Customer, With a Picture Of the item they have received.

cloud9.co.in will bear maximum to the extent of 40% of the product cost or Actual refund given to buyer, whichever is less. Proof of refund from Paypal has to be given.

Return will be accepted at Indian warehouse  for full refund and we can compensate up to 25% of product cost as return shipping. Package received should be in original condition and packing.

In case of a Quality Issue as follows :

  • Thread count not as mentioned (up to 1000TC)
  • Pilling/rough/thin/thick fabric/bubbling/puckering/shrinkage/foul smell

Return will be accepted at Indian warehouse  for full refund . Return shipping cost to be bourne by buyer. Package received should be in original condition and packing.

In case of Shipping problems :

USA out side states like PR, HI, AK, MP & VI states as well as APO, FPO  will be considered in REST OF WOLRD zone and will be sent by India Post.

If shipment comes in remote area, then remote area charges approximately Rs1377/- will be paid by client. Please check at your end before placing order for remote area.

Link for checking remote area is given below :

cloud9.co.in to Drop shippers

  • All the Adjustments will be done with the drop shipper at the end of every month. Even in case of Refunds Provided to the Customers.
  • No Adjustments of any amount are allowed in between, drop shipper has to pay exact amount mentioned on the website in order to get their item shipped.
  • cloud9.co.in may ask the clients to provide a proof Paypal receipts for all adjusted amounts.
  • Refund for return shipment will be done only after receipt of item in Indore in original condition.

Payment : Conversion rates are finalised every 15 days and any payment done on the 16th day will be accepted on exchange rate which so ever is higher in Rupee Terms on or before the date.

Return Address :